宾馆英语

作者：

郭兆康等

定价：

25.00 元

版面字数：

370千字

开本：

16开

装帧形式：

平装

页数：

260

最新
印次时间：

2014年01月

ISBN：

978-7-04-012158-2

物料号：

12158-00

出版时间：

2005-02-16

读者对象：

高等职业教育

一级分类：

外语类

二级分类：

行业英语类

三级分类：

旅游英语类

册数：

  本书是行业英语系列教材中的一本。本书共16单元，每单元分4大模块：听力、会话、基础知识和综合练习。内容选材突出宾馆、酒店业一线服务和现场管理中各个环节，坚持听说领先的原则和任务为基（Task Based）的原则，以培养学生口头交际能力为主旨，目的是为宾馆、酒店业培养一批既精通业务、又能熟练运用英语进行交际的中、高级管理人才。

目录
- Unit 1 Hotel Industry ABC
  - 1 What Is a Hotel
  - 2 How to Enter the Hotel World
  - 3 Summary of Our Work
  - 4 Consolidation
- Unit 2 Room Reservation
  - 1 What to Do in HandI ing Room Reservations
  - 2 How to Handle Room Reservations
  - 3 Summary of Our Work
  - 4 Consolidation
- Unit 3 Registration
  - 1 What Do You Know About a Registration Form
  - 2 How to Register Guests
  - 3 Summary Of Our Work
  - 4 Consolidation
- Unit 4 Concierge
  - 1 What Do We Do Every Day
  - 2 How to Do Our Service Properly
  - 3 Summary of Our Work
  - 4 Consolidation
- Unit 5 The Casher
  - 1 What to Do with the Hotel Bills
  - 2 How to Be a HoteI Cashier
  - 3 Summary of Our Work
  - 4 Consolidation
- Unit 6 House keeping(1)
  - 1 What Work Is lncluded in This Department
  - 2 How to Do the Chamber Service
  - 3 Summary of Our Work
  - 4 Consolidation
- Unit 7 House keeping(2)
  - 1 What Are Included in Personal Services
  - 2 How to Offer Personal Services
  - 3 Summary of Our Work
  - 4 Consolidation
- Unit 8 SERVING CHINESE FOOD
  - 1 What is Served Here
  - 2 How to word in the food &Beverage Department
  - 3 Summary of Our Work
  - 4 Consolidation
- Unit 9 Serving Western Food
  - 1 What is served in a western restaurant
  - 2 How to serve western cuisine
  - 3 Summary of our work
  - 4 Consolidation
- Unit 10 serving Beverages
  - 1 What are the beverages we serve
  - 2 How to serve beverages
  - 3 Summary of our work
  - 4 Consolidation
- Unit 11 Shoopng Arcade
  - 1 What is to be sold in our shopping Arcade
  - 2 How to promote Chinese National Culture
  - 3 Summary of Our Work
  - 4 Consolidation
- Unit 12 Recreation Department
  - 1 What Activities Can We Go in for Here
  - 2 How to Do service here
  - 3 Summary of Our work
  - 4 Consolidation
- Unit 13 Meeting
  - 1 What are provided for the meeting planner
  - 2 How to arrange catering for a meeting or seminar
  - 3 Summary of our work
  - 4 Consolidation
- Unit 14 Exhibition
  - 1 What types of exhibition are to be served
  - 2 Get ready to serve and set up Booths
  - 3 Summary of Our work
  - 4 Consolidation
- Unit 15 Setting Complaints
  - 1 What will the guests complain about
  - 2 How to settle complaints
  - 3 Summary of Our work
  - 4 Consolidation
- Unit 16 Hotel Management
  - 1 What does Hotel management mean
  - 2 How is the Hotel management working
  - 3 Summary of Our work
  - 4 Consolidation
- Appendix tapescripts